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FAQ’s related to GoodLife Program, Enrolment, Card Tagging, Duplicate Cards, Renewals

What is the Hero Goodlife Program?

The Hero Goodlife Program is a loyalty program; it is a reward points based program.

Which customer is eligible for enrolling in the Goodlife program?

The customer should be the owner or user of a Hero Motocorp vehicle and should be 18 years of age or above.

What is the Hero Motocorp GoodLife Program membership fee?

Hero Motocorp GoodLife Program:
• Rs. 175/- for 1 year insurance benefit and 3 years program membership.
• Rs. 275/- for 3 year insurance benefit and 3 years program membership.

What are the benefits of the Hero Motocorp GoodLife Program?

• FREE RIDER’S PERSONAL INSURANCE: Get a free Rider Personal Insurance worth Rs. 1 lakh on your successful enrolment.
• DISCOUNT ON SPARES: Get a special discount of 2% on the purchase of spares and accessories on your successful enrollment.
• INSTANT BENEFIT: On your successful enrollment get Instant Card, Welcome Bonus Points = 275 or 175 depending on the membership type and a Welcome Gift.
• POINTS EARNED ON MONEY SPENT: Accumulate points on the purchase of service, spares and accessories at authorized Hero Motocorp dealerships or service centers. Each rupee spent gets translated into one point earned.
• WINNER OF THE MONTH ACTIVITY: Lucky draw each month where 4 lucky GoodLife members get a chance to win a Hero Motocorp Two wheeler worth Rs.45,000/- and 1 lucky GoodLife Lady Rider member gets a chance to win a Hero Motocorp Two wheeler worth Rs.45,000/-
• WINNER OF THE QUARTER ACTIVITY: All members giving referral in a quarter get a chance to participate in an exciting lucky draw. 4 lucky winners get a chance to win a Hero Motocorp Two wheeler worth Rs.45,000/-, 5 Mega Prizes and 1000 Surprise Gifts.
• GO GREEN: Get 50 Green Rewards points for every Pollution under Control check of your vehicle. Present the Pollution under Check certificate to the dealer and earn your points.
• BONUS POINTS ON EVERY SERVICE & BIRTHDAY: Get 100 points per service and 500 points as continuity bonus on every 6th regular service. You also earn double bonus points for every transaction on your birthday except Referral transaction.*Terms & Conditions Apply
• REFERRAL POINTS: Earn additional 3000 points on referring a Hero Motocorp two wheeler to your friends and family members and 6000 points on upgrading your own two wheeler. The referral benefits keeps increasing as you step in Platinum and Diamond memberships.
• FRIENDS FOR LIFE REFERRAL BENEFITS: Earn 3000 points and additional Gift on referring a Hero Motocorp two-wheeler to your friends-n-family members and 6000 points on upgrading your own two-wheeler. Also get a chance to participate in “Winner of the Quarter” lucky draw. 4 lucky winners get a chance to win a Hero Two wheeler worth Rs.45,000/-, 5 Mega Prizes and 1000 Surprise Gifts. The referral benefits keeps increasing as you step in Platinum and Diamond memberships.

Explain 3 Tiers Membership:

• Gold (0-5000 points): 1 Rupee = 1 Point earned, 3000 referral and 6000 self - referral bonus.
• Platinum (5001-50000 points): 1 Rupee = 1.25 Points earned, 3500 referral and 7000 self - referral bonus.
• Diamond (50001 and above): 1 Rupee = 1.50 Points earned, 4000 referral and 8000 self - referral bonus.

What is the validity of the Hero Motocorp GoodLife Program membership card?

The membership card is valid at all Hero Motocorp authorized showrooms and workshops across the country regardless of the showroom/workshop or town where it was issued. It is valid for three years from the date of issue.

How do I earn points in the Hero Motocorp GoodLife Program?

Every time you make a transaction, you will earn rewards points. Additionally, you can also earn extra bonus point after upgrading from your current tier to the next tier. There are two ways of earning points:
a)By spending money:
• 1 Rupee spent = 1 Point earned in case of Gold Card
• 1 Rupee spent = 1.25 Points earned in case of Platinum Card
• 1 Rupee spent = 1.50 Points earned in case of Diamond Card
b)Bonus point (Special Bonus points on): • Regular Free Service
• Regular Paid Service
• Referring anyone to buy a Hero Motocorp two-wheeler
• For upgrading your Hero Motocorp two-wheeler
• Making transactions on your birthday
• For getting a PUC (Pollution under Control) certificate for your two-wheeler

How many transactions and redemptions are shown in a transaction slip (generate statement)?

The last 5 transactions and 5 redemptions are shown.

My name is GeetaKumari; I applied for a GoodLife card and paid Rs. 275, what is my insurance period?

Your insurance period is 3 Years

What if I want to renew my membership?

Dealer will fill the ‘Renewal Application Form’ complete in all respects:
• Submit the old GoodLife Card.
• The dealer executive will endorse the rewards milestone completed on the existing GoodLife Card.
• Submit the applicable fees (Rs.175 for 1 year insurance benefit and Rs.275 for 3 year insurance benefit)
• The renewal application is entered and a new Insta membership card will be given same time.

What will be my membership status if I upgrade to a new two wheeler?

You need to submit the applicable fees:
• Program executive at the dealership will fill the complete application form – Self Upgradation Form. ‘New Two Wheeler Purchase’ needs to be mentioned clearly on the application form.
• You would be provided with a new Insta membership card. Your membership account would be endorsed with 6000 bonus points as self-referral. The previous points will be carried forwarded to the new membership account.

What happens if I lose my Hero Motocorp GoodLife membership card?

Inform the loss of card at Program Helpline at 18002660018 or write to us at goodlife@heromotocorp.biz and get the card blocked within 24 hours Apply for the duplicate card (through authorized outlet) at the dealership by filling in duplicate application form along with a nominal fee of Rupees 50/-

Can I get points without card?

Yes
• Share your Vehicle Identification Number/Chassis number with the dealer
• Declare an identification proof like driving license to verify your identity
• The dealer would then refer to the invoice generated & provide the points in the transaction module.
• The Hero Goodlife platform and DMS platform are interlinked. So transaction points are automatically transferred into your Goodlife membership account.
Note: - Redemption is not possible in the absence of the membership card or if there is no internet connectivity.

I have lost my existing card, what is the procedure of getting a duplicate card?

• In case of loss of existing card, you will be issued a duplicate card
• Program executive at the dealership would fill in a Duplicate Card Form
• Program executive will enter old points which will get validated from the Program Centre as per your existing records
• The application would be reprocessed for the issuance of card and Insta card will give at the same time
• For all the cases where the program transactions status is not available with the Program Centre as the dealer has not mentioned the last gift redeemed in the application; the previous points would be considered as ZERO.
• Every time a lost card is re-issued, renewal would be done by providing a new card number.
• Intimation of loss of card should be intimated to the Program Centre within 24 hours to avoid any misuse.
• Charges for the duplicate membership card would be Rs. 50/-

Is Gift redemption possible without card and Internet?

No. Membership card and Internet connectivity is mandatory for redeeming the gifts.

What is the meaning of Roaming Customer?

When an "A" dealer customer comes to "B" dealer and does the redemption there, then the said customer is a Roaming Customer for that dealer.

How do I earn points in the Hero Motocorp GoodLife Program?

Every time you make a transaction, you will earn rewards points. Additionally, you can also earn extra bonus point after upgrading from your current tier to the next tier. There are two ways of earning points:
a) By spending money: • 1 Rupee spent = 1 Point earned in case of Gold Card
• 1 Rupee spent = 1.25 Points earned in case of Platinum Card
• 1 Rupee spent = 1.50 Points earned in case of Diamond Card
b) Bonus point (Special Bonus points on): • Regular Free Service
• Regular Paid Service
• Referring anyone to buy a Hero Motocorp two-wheeler
• For upgrading your Hero Motocorp two-wheeler
• Making transactions on your birthday
• For getting a PUC (Pollution under Control) certificate for your two-wheeler

What if I want to renew my membership??

Dealer will fill the ‘Renewal Application Form’ complete in all respects:
• Submit the old GoodLife Card.
• The dealer executive will endorse the rewards milestone completed on the existing GoodLife Card.
• Submit the applicable fees (Rs.175 for 1 year insurance benefit and Rs.275 for 3 year insurance benefit)
• The renewal application is entered and a new Insta membership card will be given same time.

What will be my membership status if I upgrade to a new two wheeler?

You need to submit the applicable fees:
• Program executive at the dealership will fill the complete application form – Self Upgradation Form. ‘New Two Wheeler Purchase’ needs to be mentioned clearly on the application form.
• You would be provided with a new Insta membership card. Your membership account would be endorsed with 6000 bonus points as self-referral. The previous points will be carried forwarded to the new membership account.

What happens if I lose my Hero Motocorp GoodLife membership card?

Inform the loss of card at Program Helpline at 18002660018 or write to us at goodlife@heromotocorp.biz and get the card blocked within 24 hours Apply for the duplicate card (through authorized outlet) at the dealership by filling in duplicate application form along with a nominal fee of Rupees 50/-

What is Utsav?

GoodLife National Activity, core proposition is based on giving assured rewards, benefits and mega gifts to customers. Based on the performance dealers /SSP’s and their respective CRM executives.

Who are Privilege Members?

All the members having more than 1Lac points are known as privilege members.
After crossing the milestone of 1Lac points, member gets privilege voucher of Rs.1250/- at every 25,000 points. This voucher can be redeem against purchase of new Hero two wheeler from any Authorized Hero outlet.

What is minimum stock level of Insta cards to be maintained at dealership?

Dealership should have sufficient stock of min 45 days at any given point of time.

What is procedure to order Insta Cards?

Automatically order is generated from backend once In hand stock level goes below minimum stock level.
For any additional requirements mail can be written to Goodlife center with copy marked to respective Area office.

Can enrolment be done without card inward?

No. It is important to inward the entire Insta card received. After inward process is complete, executive will be able to do enrolment.

Steps to follow for Card Inward

Click on Card tagging tab available in GoodLife software- Card inward entry- Enter the quantity received- select the received date- click on submit.

Difference between Old Gold card and New Insta Gold Card.

Old Gold card were personalized cards having member name, card Number, validity whereas New Insta cards are non-personalized cards having only card number.

How do I get my Insta card? (For customer)

Pre-printed and pre-activated Insta membership cards are ready available with authorized Hero Dealership. Visit your nearest dealership and collect the Insta card.



FAQ’s related to Friends for Life, winner of the month.

What is winner of the month activity?

"Winner of month" is conducted every month. The winners are selected amongst the enrolling members in the previous month through lucky draw. Each month, 4 lucky GoodLife winner and one Lady Rider winner is selected. Winning Hero two wheeler in addition to 100 lucky winners for Hero branded Cricket bats.
1. 4 winners win Hero Two Wheeler worth Rs. 45,000/-
2. 1 Lady Rider Club member wins a Hero two wheeler worth Rs. 45,000/-
3. 100 winners get a Hero branded Cricket bats

What is process of claiming prize (Hero Two Wheeler worth Rs. 45,000/-)?

• A winner intimation is sent to the dealer and one to the customer
• Customer visits dealership with DD and the required set of mandatory documents*
• Customer claims a two wheeler of his/her choice
• Dealer sends the mandatory documents along with a covering note and invoice
• Docs must reach within the same month to HO in case the two wheeler is claimed before 25th of that month, else claim not considered
• Dealer gets Rs.45000/- credit from the dealer

What are the documents required to claim the hero two wheeler prize in winner of the month and Friends For Life draw?

To claim the amount for the prize of Rs. 45,000, the following documents should be submitted to your concerned HMCL Area Office immediately upon delivering the bike:
• A covering letter with the details of the customer and documents submitted
• Customer has to Submit an account payee demand draft in favor of “Hero Motocorp Limited” payable at New Delhi towards income tax to be deducted @ 30% (Rs 13500/-) of the total value of the prize (Total Gift Prize is Rs 45,000/-).
• The customer will then subsequently be issued a TDS certificate in FORM 16A, which he/she will be required to enclose with income tax return. (Customers complete mailing address will be required to mail the TDS certificates)
• Customer’s self-attested copy of PAN card along with full name and address.
• Invoice of the two wheeler in the customer’s name
• Copy of the customer “winner intimation letter”
• 2 passport size photographs of the customer
• Self-attested address proof of the customer

What is Friends for Life activity?

Friends for Life, new referral benefit is designed to give additional rewards to referring members and promote referral sales amongst existing GoodLife member base.All GoodLife and Lady Rider club members with valid membership can participate in Friends for Life. To qualify for Winner of Quarter draw, member needs to give one successful referral in that particular quarter. As a special feature, the number of referrals the member will get multiple unique entries in the draw on giving multiple referrals. Hence, more number of referrals given by the member, higher his/her chances to win prizes. The draw will be conducted each quarter via specially designed software where winners are chosen randomly. Special Winner of Quarter prizes:
• 4 winners win Hero Two Wheeler worth Rs. 45,000/-
• 5 Mega Prizes
• 1000 Surprise Gifts

What is process of claiming prize (Hero Two Wheeler worth Rs. 45,000/-)?

For Bike Winners: 4 winners per quarter • A winner intimation letter to dealer and member letter announcing the win.
• Before claiming a two wheeler of his /her choice , winner to submit an account payee demand draft in Favor of Hero MotoCorp Limited payable at New Delhi towards income tax to be deducted @30% of the total value of the prize amount ( Rs 45,000 , total cost to be borne by company)
• Complete set of mandatory documents along-with a covering note and invoice duly approved by respective Area office to reach HO within same.
• Dealer gets Rs.45000/- credit from the company.



FAQ’s related to Gift Inventory and Warehouse

How do I order gifts through the GoodLife software? Please write down the steps.

As per the MSL, auto generated orders will be sent to Ashlin, if dealer want some more gifts then follow the steps below: Steps: Goodlife EXE -> Inventory -> Gift order-> new order

After receiving the gift, how do I add it to my stock?

You can add gifts to your stock through the Inward Entry option.

What is procedure for dealer to allot gifts to ARD?

Click on Gift inventory- Gift issue- To ARD, select particular ARD and enter gift quantity- Click on submit. Once gifts are allotted to ARD, stock will automatically reduce from dealer’s main stock.

What are payment terms for GoodLife Gifts?

1. Payment for Goodlife gifts is to be made directly to Ashlin Services within 21 days of the date of invoice to avoid any reminders and penalties.
2. Post the payment it is mandatory to share the payment details like RTGS /NEFT cheque no., payment amount, dealer code, dealer name, area office, contact person and contact details.
3. The intimation of payment with above mentioned details can be done at the following IDs: atul@ashlinservices.com, finance@ashlinservices.comrishi@ashlinservices, goodlifegift@heromotocorp.biz
4. If the billing is being done against C-form then kindly provide the same quarterly with all mandatory details and duly signed. In case the C-form is not provided Ashlin services will not be liable for any penalties imposed. If any Dealer/SSP fails to give the C-form in time then its billing will automatically switch on 12.5 % billing mode.
5. You are entitled to share the Balance Confirmation on the quarter basis on any of email ids given above.
6. An automated reminder for due payment is sent on the 15th day of outstanding and on the 20th day of outstanding.
7. For any query related to Accounts/Finance you may contact- Mr. Atul (Accounts Manager) at 0129-2484753 or atul@ashlinservices.com.
8. For any other queries or escalation you may contact – Mr. Rishi (Manager) at rishi@ashlinservices.com. Landline no. - 0129-2484753

What are contact details of Ashlin Services (Gift warehouse)?

For any query related to Order Execution/Pendency you may contact-Mr. Ramesh (Dispatch In charge) at 0129-2484753 or goodlifegift@heromotocorp.biz



FAQ’s related to Insurance and GoodLife Application and GoodLife Helpdesk

What are the mandatory documents for claim settlement?

• Intimation letter
• GoodLife card/Passport (along with passport size photograph of the deceased)
• Claim form duly signed by the nominee
• Post mortem report (attested and translated if in regional language)
• FIR (attested and translated if in regional language)
• Death certificate (attested and translated if in regional language)
• Nominee bank details

What is current mode of payment if the Insurance case gets settled?

Through RTGS

What are MLC and SDM Report? And what is the use of this report.

MLC- Medical Legal Certificate SDM- Sub-divisional Magistrate Report

What is the Link to use the insurance portal? What is the process to use the insurance portal?

The Dealer GoodLife Executive uploads documents and Post AO approval; the GoodLife center will verify scan documents uploaded • Dealers will dispatch the hard copies post verifications of scan documents by GoodLife center
• Claim status shared by NIC will be uploaded in the system for complete case history which can be viewed by all stake holders involved
Status of the case will be visible to the concerned dealer and its Area office for information and action

What is the time period to send “Program Center copy” to program center?

It should be sent within 7 Days.

What is procedure for verifying ARD DATA?

ARD data is automatically populated in dealer’s software if ARD is online. Dealer executive will verify the data and submit the details.

For Dealers/SSPs, what is the default password?

For dealer D(Dlrcode), For SSP S(SSP Code).

How is the software updated? Is it possible to update it without an internet connection?

It is not possible to update the software without an internet connection. If you have an internet connection, follow the steps below: Steps: Start menu -> all program -> Goodlife -> Auto updater

My Goodlife login id is D20363-01, who I am? (Dealer/SSP/ARD)

You are an SSP as your sap code starts with 2

I am an SSP, how many ARDs can be linked into the GoodLife software.

It is not possible to link ARDs into the Goodlife software. This option is only available for dealers.

How do I edit my user details, if software version is 2.3.0?

It is not possible to edit user details at Gl Executive end. However they can send a request at GL center routed towards their AO, for editing purposes.

What is new email id for helpdesk related queries? Where can I register a complaint?

For any complaints, please contact us at: Toll Free: 18002660018 Email: goodlife@heromotocorp.biz